Troubleshooting & FAQ

Common Issues

Connection Issues

”Not Connected to Gemini”

Symptoms:

• Extension popup shows “Not Connected”
• Export button is disabled
• Red connection indicator

Solutions:

1. Ensure you’re on gemini.google.com
2. Refresh the Gemini page
3. Wait 2-3 seconds for connection to establish
4. Check if extension is enabled in Chrome
5. Try reopening the extension popup

”Connection Lost During Export”

Symptoms:

• Export stops midway
• Error message appears
• Progress bar freezes

Solutions:

1. Check your internet connection
2. Ensure Gemini tab is still open and active
3. Refresh the Gemini page
4. Restart the export process
5. Try exporting in smaller batches

Export Issues

”Export Failed”

Symptoms:

• Export button clicked but nothing happens
• Error message appears
• PDF not downloaded

Common Causes & Solutions:

Cause 1: Browser permissions

• Solution: Check Chrome’s download permissions
• Go to chrome://settings/content/pdfDocuments
• Ensure downloads are allowed

Cause 2: Insufficient disk space

• Solution: Free up disk space
• Check available storage
• Try exporting to a different location

Cause 3: Conversation not fully loaded

• Solution: Scroll through entire conversation
• Wait for all content to load
• Ensure images are visible
• Try export again

Cause 4: Browser extension conflict

• Solution: Disable other extensions temporarily
• Test export with only Gemini to PDF enabled
• Re-enable extensions one by one to identify conflict

”PDF is Blank or Incomplete”

Symptoms:

• PDF downloads but has no content
• PDF is missing messages or images
• PDF shows only partial conversation

Solutions:

1. Scroll through entire conversation before export
2. Wait for all images to fully load (no loading spinners)
3. Ensure conversation is fully expanded (no “Show more” buttons)
4. Check if conversation has any content in Gemini
5. Try refreshing the page and exporting again
6. For very long conversations, try exporting in sections

”Images Missing in PDF”

Symptoms:

• PDF exports but images are missing
• Image placeholders appear instead of actual images
• Some images present, others missing

Solutions:

1. Ensure images are visible in Gemini before export
2. Wait for images to fully load (check for loading indicators)
3. Check your internet connection stability
4. Disable browser extensions that block images
5. Try exporting again after images load
6. For large images, wait a few extra seconds before export

Daily Limit Issues

”Daily Limit Reached”

Symptoms:

• Export button shows “Limit Reached (5/5)”
• Cannot export more conversations
• Counter shows 5/5

Solutions:

1. Wait until midnight (local time) for automatic reset
2. Upgrade to unlimited exports
3. Prioritize which conversations to export
4. Use batch export efficiently to maximize daily quota

”Counter Not Resetting”

Symptoms:

• Still shows 5/5 after midnight
• Counter stuck at previous day’s count

Solutions:

1. Refresh the extension popup
2. Close and reopen Chrome
3. Check your system clock is correct
4. Clear extension storage and restart

Batch Export Issues

”Batch Export Won’t Start”

Symptoms:

• “Start Batch Export” button doesn’t work
• No progress bar appears
• Interface freezes

Solutions:

1. Verify Gemini page is open in a tab
2. Check connection status shows “Connected”
3. Refresh the Gemini page
4. Close and reopen batch export interface
5. Restart Chrome if problem persists

”Batch Export Stops Midway”

Symptoms:

• Progress bar stops moving
• Some conversations exported, others not
• Error message may appear

Solutions:

1. Check internet connection
2. Ensure Gemini tab is active (not minimized)
3. Check browser console for errors (F12)
4. Verify sufficient disk space
5. Try exporting remaining conversations individually
6. Reduce batch size and try again

”High Failure Rate in Batch Export”

Symptoms:

• Many conversations fail to export
• Export summary shows high failed count
• Specific conversations consistently fail

Solutions:

1. Check export history for error details
2. Try exporting failed conversations individually
3. Verify those conversations are accessible in Gemini
4. Check for corrupted conversation data
5. Report persistent issues with conversation IDs

Frequently Asked Questions

General Questions

Q: Is Gemini to PDF free? A: Yes, the extension is free with a daily limit of 5 exports. Unlimited exports are available with a subscription.

Q: Does it work with Gemini Advanced? A: Yes, the extension works with both free Gemini and Gemini Advanced accounts.

Q: Can I use it on mobile? A: No, the extension only works on desktop Chrome browsers. Mobile browsers don’t support Chrome extensions.

Q: Does it work offline? A: No, you need an internet connection to access Gemini and load conversation content.

Privacy & Security

Q: Is my data secure? A: Yes, absolutely. All processing happens locally in your browser. Your conversations never leave your device or get uploaded to any server.

Q: Do you store my conversations? A: No, we don’t store, upload, or process your conversations on any server. Everything happens locally.

Q: Why does the extension need debugger permission? A: Chrome’s PDF generation API requires the debugger permission. This is a standard requirement for extensions that generate PDFs. You may see a “DEV| Batch Export Gemini to PDF started debugging this browser” notification—this is normal.

Q: Can Google see my exports? A: No, the extension doesn’t communicate with Google servers except to load your Gemini conversations. PDF generation happens entirely in your browser.

Export Features

Q: What content is preserved in the PDF? A: Everything: text formatting, code blocks, images, tables, LaTeX equations, links, and sub-documents.

Q: Can I customize the PDF layout? A: Currently, the extension uses a standard layout optimized for readability. Custom layouts may be added in future updates.

Q: Can I export conversations to other formats? A: Currently, only PDF export is supported. Markdown and HTML export may be added in future updates.

Q: Does it support code syntax highlighting? A: Yes, code blocks are exported with syntax highlighting preserved.

Q: What about LaTeX equations? A: LaTeX equations are rendered and included in the PDF as images.

Batch Export

Q: How many conversations can I export at once? A: There’s no hard limit, but we recommend batches of 50-100 conversations for optimal performance.

Q: How long does batch export take? A: Average 3-5 seconds per conversation. 100 conversations typically take 5-8 minutes.

Q: Can I pause and resume batch export? A: Currently, no. If you cancel, you’ll need to restart. Already-exported PDFs will remain saved.

Q: Does batch export count toward daily limit? A: Yes, each conversation exported counts as one export toward your daily limit (5 for free users).

Technical Questions

Q: Which browsers are supported? A: Chrome, Edge, Brave, and Opera (Chromium-based browsers). Firefox and Safari are not supported.

Q: What’s the minimum Chrome version? A: Chrome 88 or higher is required.

Q: Can I use it with multiple Gemini accounts? A: Yes, but you need to switch accounts in Gemini and run separate exports for each account.

Q: Does it work with Gemini in other languages? A: Yes, the extension works with Gemini in any language. PDF content will be in the same language as your conversations.

Q: What happens if I uninstall the extension? A: Your exported PDFs remain on your computer. Export history and settings stored in the extension will be lost.

Subscription & Pricing

Q: What do I get with a subscription? A: Unlimited daily exports, priority support, and early access to new features.

Q: How do I upgrade to unlimited exports? A: Click the “Upgrade” button in the extension popup or visit our pricing page.

Q: Can I cancel my subscription? A: Yes, you can cancel anytime. You’ll retain unlimited exports until the end of your billing period.

Q: Is there a refund policy? A: Yes, we offer a 30-day money-back guarantee if you’re not satisfied.

Error Messages

”Failed to connect to Gemini page”

Meaning: Extension can’t communicate with the Gemini page.

Solutions:

1. Refresh the Gemini page
2. Ensure you’re on gemini.google.com
3. Check if extension is enabled
4. Reinstall extension if problem persists

”Failed to generate PDF”

Meaning: Chrome’s PDF generation failed.

Solutions:

1. Check available disk space
2. Ensure Chrome has permission to save files
3. Try exporting a shorter conversation first
4. Restart Chrome and try again

”Conversation not found”

Meaning: The conversation no longer exists or is inaccessible.

Solutions:

1. Verify conversation exists in Gemini
2. Refresh the Gemini page
3. Check if conversation was deleted
4. Try accessing conversation directly in Gemini

”Daily limit exceeded”

Meaning: You’ve reached the free tier limit of 5 exports per day.

Solutions:

1. Wait until midnight for automatic reset
2. Upgrade to unlimited exports
3. Prioritize important conversations

”Export timeout”

Meaning: Export took too long and was cancelled.

Solutions:

1. Check internet connection
2. Try exporting a shorter conversation
3. Close other browser tabs to free up memory
4. Increase timeout in extension settings (if available)

Getting Help

If you’re still experiencing issues:

1. Check the documentation: Review all docs at docs.gemini-to-pdf.com
2. Search existing issues: Visit our GitHub Issues
3. Report a bug: Create a new issue with:
   • Chrome version
   • Extension version
   • Steps to reproduce
   • Error messages
   • Screenshots if applicable
4. Contact support: Email support@gemini-to-pdf.com

Reporting Bugs

When reporting bugs, please include:

• Chrome version: chrome://version
• Extension version: Check in chrome://extensions
• Operating system: Windows, Mac, Linux
• Steps to reproduce: Detailed steps
• Expected behavior: What should happen
• Actual behavior: What actually happens
• Error messages: Any error messages shown
• Screenshots: If applicable
• Console logs: Press F12, check Console tab

This helps us diagnose and fix issues faster.